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Quality Policy

Comprehensive BPSS &  BS7858 security screening, through our specialist security screening division.

Accredited, regulated & certified

Quality Policy | NSA Group Limited

Quality Policy

This policy sets out NSA Group Limited’s commitment to quality, customer satisfaction, compliance and continual improvement.

Our commitment to quality

NSA Group Limited is committed to delivering high-quality security screening and vetting services that consistently meet the needs and expectations of our customers, regulatory bodies and other interested parties.

We recognise that quality, reliability, compliance and customer service are fundamental to our continued success. Our objective is to provide screening services that are accurate, timely, secure and compliant with applicable legal, regulatory and industry requirements.

Our quality objectives

We are committed to continually improving customer satisfaction and loyalty by:

Quality commitments

  • Delivering security screening services that meet agreed customer requirements and expectations.
  • Maintaining compliance with BS 7858, National Security Inspectorate (NSI) Codes of Practice, and all relevant regulatory requirements.
  • Operating and continually improving our Quality Management System in accordance with ISO 9001:2015.
  • Monitoring service performance and customer feedback to identify opportunities for improvement.
  • Investing in the development, competence and training of our employees.
  • Protecting the confidentiality, integrity and availability of information entrusted to us.
  • Promoting a culture of continuous improvement throughout the organisation.

Management commitment

Senior Management and the Directors of NSA Group actively support and maintain our Quality Management System. Quality is embedded throughout the organisation and forms an integral part of our business strategy, operational processes and decision-making activities.

Leadership responsibilities

  • Establishing, monitoring and reviewing quality objectives.
  • Providing adequate resources to maintain and improve services.
  • Ensuring employees understand their responsibilities and contribute to achieving quality objectives.

Operational responsibilities

  • Identifying and managing risks and opportunities affecting service delivery.
  • Maintaining documented procedures and business processes.
  • Ensuring continual improvement remains a core organisational objective.

Compliance and governance

NSA Group is committed to complying with all applicable legal, regulatory, contractual and industry requirements.

Applicable standards and requirements

  • BS 7858 Security Screening of Individuals Employed in a Security Environment.
  • Relevant NSI Codes of Practice and audit requirements, including NCP 111 where applicable.
  • ISO 9001:2015 quality management requirements.
  • Data protection legislation including the UK GDPR and Data Protection Act 2018.
  • Employment, health and safety, and other legislation applicable to our operations.

We maintain robust procedures to ensure these requirements are identified, understood, implemented and regularly reviewed.

Customer focus and communication

Customer satisfaction is central to our business. We maintain effective processes to ensure that customer requirements are identified, understood and fulfilled from initial enquiry through to completion of the screening process.

How we support customers

  • Providing clear communication throughout the customer journey.
  • Applying formal controls to enquiries, quotations, tenders and customer authorisations.
  • Monitoring service performance and delivery standards.
  • Responding promptly and professionally to customer feedback.
  • Reviewing customer satisfaction and implementing improvements where required.
  • Maintaining transparent and accountable working practices.

Continuous improvement

NSA Group is committed to the continual improvement of our Quality Management System, operational processes and service delivery.

Improvement activities include internal audits, management reviews, customer feedback analysis, performance monitoring, corrective and preventive actions, staff development and regular review of business objectives.

Through these activities, we seek to enhance operational efficiency, reduce risk, improve customer satisfaction and support sustainable business growth.

Policy approval

Mark Ker-Lindsay
Managing Director
NSA Group Limited

Review date: June 2026

© NSA Group Limited. This Quality Policy is reviewed regularly and updated where required.